FAQs

Frequently Asked Questions

What is ZIAA JEWELS?

ZIAA JEWELS is a contemporary jewellery destination offering thoughtfully curated collections that blend timeless craftsmanship with modern design. We believe in transforming "jewellery for an occasion" into an "occasion for jewellery," creating pieces that celebrate every moment of life.

What collections does ZIAA JEWELS offer?

ZIAA JEWELS houses two signature collections as of now:

SILBARY – A premium collection of handcrafted 925 sterling silver jewellery adorned with semi-precious stones and artisanal detailing.

NIZANTA – A fashion jewellery collection featuring statement pieces designed for everyday elegance and special occasions.

What materials are used in the ZIAA Silver collection?

The ZIAA Silver collection is crafted using certified 925 sterling silver and embellished with carefully selected semi-precious stones, pearls, and handcrafted finishes.

What materials are used in the NIZANTA collection?

NIZANTA features high-quality fashion jewellery crafted using premium materials, intricate detailing, and contemporary designs that combine style, comfort, and affordability.

Is your jewellery handcrafted?

Yes. Many of our pieces are handcrafted by skilled artisans, preserving the richness of traditional Indian karigari while embracing contemporary aesthetics.

What does 925 sterling silver mean?

925 sterling silver contains 92.5% pure silver and 7.5% alloy metals, making it durable enough for everyday wear while retaining the beauty and value of silver.

Are the stones natural?

We use a curated selection of semi-precious stones chosen for their beauty, quality, and individuality. Natural variations in color, texture, and inclusions are part of their unique character.

Do you offer customization?

Yes, customization is available on select designs. Please contact us through our Contact Us page, Instagram, or WhatsApp for bespoke requests.

How should I care for my jewellery?

To maintain the beauty of your jewellery:

Store pieces in a dry place or jewellery box.
Avoid direct contact with water, perfume, lotions, and chemicals.
Clean gently with a soft cloth after use.
Store each piece separately to prevent scratches and tangling.

Will sterling silver tarnish over time?

Sterling silver may naturally oxidize over time due to exposure to air and moisture. Proper care and storage will help maintain its shine and longevity.

Do you ship across India?

Yes, we offer shipping across India. Delivery timelines may vary depending on your location and product availability.

How long will my order take to arrive?

Most orders are dispatched within 3–7 business days. Customized or made-to-order pieces may require additional processing time.

Do you accept returns or exchanges?

Returns or exchanges are accepted only in cases where a damaged or incorrect product has been delivered. Please notify us within 48 hours of receiving your order along with photographs and order details.